Our Business Mission & Vision Executive Profiles Job Opportunities Board of Directors Annual Report
Development Strategy Overview Development Programme: Norman Manley International Airport Development Programme: Sangster International Airport Glossary
Press Releases Articles Events

Feedback Form

Airport/Aerodrome
 

Where do you reside?

Jamaica    USA  Canada   Caribbean England Other

Gender

Age Group?

Male Female
24 and under 45-54
25-34 55-64
35-44 65 and over

Is this trip for business or pleasure?

How many times have you travelled through this airport in the past year?

Business Pleasure

Please rate your experience of our service with the following scale

Airline Service

Excellent

Good

Fair

Poor

Courtesy of check-in staff

Efficiency of check-in staff

Speed of check-in staff

Processing time at check-in

Airport Employees

Excellent

Good

Fair

Poor

Courtesy of Customer Service

Reps (CSR) Knowledge of CSR

Helpfulness of CSR

Facilities

Excellent

Good

Fair

Poor

Seating

Telephones

Clarity of signage

Ground transportation services

Air conditioning

Inspection Services

Excellent

Good

Fair

Poor

Courtesy of Customs Officers

Speed at Customs Inspection

Courtesy of Immigration Officers

Speed at Immigration Inspection

Courtesy of Security Officers

Speed of security clearance

Food/Beverage

Excellent

Good

Fair

Poor

Quality of service

Quality of food

Variety

Prices

Information Service Excellent

Good

Fair

Poor

Are Flight/Baggage Information Displays accurate

Flight/Baggage Information Displays

Clarity of Intercom/Public Address System

Baggage Services Excellent

Good

Fair

Poor

Efficiency of porter service

Courtesy of porter service

Availability of baggage trolleys

Speed of baggage delivery

Cleanliness Excellent

Good

Fair

Poor

Restrooms

Availability of restroom supplies

Terminal area

Availability of garbage bins

Comments

Quality of Website

Name (First/Last):*

Email:*

Address:

Telephone:

Comments:*

Code: *
Enter code: